CQC Rated Good | Care at Home
Medication Support at Home in Gateshead and Chester-le-Street
The right medicine, at the right time, recorded properly every time. Our trained carers help you or your loved one stay on track with medication safely at home, with clear records the whole family and your GP can trust.
Why Medication Support Matters
Missed doses, double doses and confusion over changing prescriptions are among the most common reasons older people become unwell or end up in hospital. Memory changes, poor eyesight, stiff hands or simply a busy pill organiser can all make it harder to manage medicines alone.
Our medication support follows national good practice guidance for managing medicines in home care and sits under our CQC registration, with a written plan, risk assessment and a Medication Administration Record (MAR) for every person we support.
Three Levels of Support, Matched to Your Needs
We assess exactly how much help is needed and agree it in your care plan, so you stay as independent as possible.
Prompting
A reminder at the right time for people who can take their own medicines but may forget.
Assisting
Practical help such as opening packaging, reading labels, pouring liquids or passing a drink, while you stay in control.
Administering
Where you cannot manage your medicines yourself, your trained carer gives them as prescribed and records each dose on your MAR.
Support can move between levels as needs change, and we review it at every care plan review.
Who We Support
Older people managing several medicines at different times of day
People living with dementia or memory difficulties
Anyone with poor eyesight, arthritis or reduced dexterity
People just home from hospital with new or changed prescriptions
Adults with complex or long-term conditions on structured regimes
Families who want reassurance that medicines are being taken safely
How We Keep Medication Safe
Medication assessment: We check what is prescribed, how it is stored and the level of support needed.
MAR records: Every prompt, assist or dose is recorded on a Medication Administration Record.
Trained carers: Carers complete medication training and competency checks before supporting anyone with medicines.
Working with GPs and pharmacies: We raise concerns, flag changes and help keep prescriptions up to date.
Safe storage: Advice on keeping medicines secure and separating out-of-date or discontinued items.
Audits and oversight: Records are checked regularly by our management team, with 24/7 on-call support for carers.
Clear escalation: If a dose is refused, missed or causes concern, we follow a clear process and inform the right people.
Clear About Our Role
Our carers provide medication support as part of social care, not nursing. We do not change doses, advise on which medicines to take or carry out clinical tasks unless a healthcare professional has trained and signed off a carer for that specific task. Any questions about the medicines themselves are always referred back to your GP, pharmacist or nurse.
Your Medication Support Plan
Your Medication Support Plan
- 1
First conversation
Call us or request a call back and tell us what is worrying you.
- 2
Home assessment
We review current medicines, storage and the level of help needed.
- 3
Your care plan
We agree the level of support, visit times and how records are shared.
- 4
Support begins
Trained carers start on the agreed date, recording every dose.
- 5
Regular reviews
We review after any prescription change or hospital stay.
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Medication Support Questions
Talk to Us About Medication Support
Tell us a little about the medicines involved and the help needed, and a member of our local care team will call you back with honest, no obligation advice.
- 07505 543585
- office@eternitycare.co.uk
- Unit 2, 7-9 Arndale House, Durham Road, Birtley, DH3 2PG
If someone has taken too much medicine or is seriously unwell, call 999. For urgent medical advice, call NHS 111.