CQC Regulated | Rated Good
Adult Complex Care at Home Across the North East
Consistent, professionally managed care for adults with high-risk, long-term or complex needs. We keep people safe and settled at home, and keep families and professionals fully informed.
CQC Rated Good
Often mobilised within 0 hours
1:1 and 2:1 staffing
24/7 on-call management
What Is Adult Complex Care?
Complex care is hands-on support for adults whose needs go beyond everyday home care. That may mean several conditions at once, significant mobility needs, specialist equipment, behaviours that challenge, or a level of risk that calls for experienced staff and close oversight.
Our adult complex care is delivered under our CQC registration, where safeguarding, careful risk management and continuity of care matter most. Every package is built around a detailed care plan and reviewed regularly so it keeps pace with changing needs.
Who We Support
Acquired or traumatic brain injury
Neurological conditions
Physical disabilities and reduced mobility
Mental health conditions
Cognitive impairment
Multiple diagnoses and high-risk presentations
We have extensive experience supporting people whose previous care arrangements have broken down, and we focus on stability so placements last.
What Our Complex Care Includes
Personal and continence care: Delivered with dignity and respect, at the person's pace.
Medication administration: Full MAR management in line with our medication policy.
Mobility and transfers: Safe use of hoists, standing aids and specialist equipment.
Positioning and skin care: Regular repositioning to protect comfort and skin integrity.
Daily living and independence: Meals, routines, household tasks and life skills.
Community access: Support to get out, attend appointments and stay connected.
Therapy follow-through: Carrying out plans set by physiotherapists, occupational therapists and psychologists.
Clinical tasks are led by healthcare professionals. Where appropriate, our staff are trained and signed off by them for specific delegated tasks.
Packages Built Around Risk and Need
1:1 support
One consistent worker for personalised daily care.
2:1 and double-up
Two workers where transfers, equipment or behaviour require it.
Waking nights
Awake overnight support for frequent or unpredictable needs.
Sleep-ins
Overnight presence for occasional night-time support.
24-hour care
Round the clock rotas with a consistent core team.
Live-in care
A dedicated carer living in the home.
Governance, Safeguarding and Compliance
Working Alongside Professionals
We work closely with case managers, solicitors, deputies, local authorities, NHS continuing healthcare teams and multidisciplinary teams. You get a named contact, agreed reporting, prompt escalation of any concerns and staff who follow the rehabilitation or support goals set by the wider team.
Call us on 07505 543585From Referral to Care
- 1
Referral
Call us and share the key information you have.
- 2
Assessment
We review promptly and assess needs, risks and environment.
- 3
Recruitment and matching
We build a consistent team with the right skills.
- 4
Mobilisation
Care starts, often within 48 hours, with induction on the person's needs.
- 5
Review
Regular reviews with the person, family and professionals.
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Adult Complex Care Questions
Discuss a Complex Care Package
Tell us about the person and the support needed, and our team will advise on the safest way forward.
- 07505 543585
- office@eternitycare.co.uk
- Unit 2, 7-9 Arndale House, Durham Road, Birtley, DH3 2PG
In an emergency, always call 999.